Refund and Returns Policy

Last Updated: June 2026

At ERA OF THREADS, we are committed to providing premium-quality apparel and a great shopping experience for our customers.

Size Exchange Policy

We offer a 7-day size exchange from the date of delivery.

To be eligible for a size exchange:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Exchange requests must be submitted within 7 days of delivery.
  • Exchanges are subject to stock availability.

Free Size Exchange

ERA OF THREADS provides one free size exchange per order.

We will arrange the exchange process and bear the shipping costs for the first size exchange.

Any additional exchange requests for the same order may incur shipping charges and are subject to approval.

Replacement Policy

Replacement requests will only be accepted in the following situations:

  • Wrong product received.
  • Damaged product received.
  • Missing item(s) in the package.
  • Manufacturing defects.

Customers must notify us within 48 hours of delivery.

Mandatory Unboxing Video

To protect both our customers and our brand from fraudulent claims, an uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory for all replacement and return requests.

The video must clearly show:

  • The sealed outer package before opening.
  • The package being opened continuously without cuts or edits.
  • The product received inside the package.
  • Any damage, defect, missing item, or incorrect product.

Claims submitted without a proper unboxing video may not be eligible for replacement or return approval.

Return Policy

Returns are accepted only for verified cases involving:

  • Wrong product received.
  • Damaged product received.
  • Missing item(s).
  • Manufacturing defects.

Returned products must:

  • Be unused and unwashed.
  • Have all original tags and packaging intact.
  • Pass inspection after being received by our team.

Refund Policy

Refunds are not provided for delivered orders due to change of mind, dislike of the product, or incorrect size selection.

Refunds will only be issued if:

  • A return request is approved and verified by our team.
  • A replacement item is unavailable.

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Non-Exchangeable / Non-Returnable Items

The following items are not eligible for exchange, replacement, or return:

  • Used or washed products.
  • Products without original tags or packaging.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Requests raised after the specified time period.
  • Change of mind requests.
  • Incorrect size ordered by the customer (covered under size exchange only).

Exchange Process

  1. Contact our support team within 7 days of delivery.
  2. Provide your order number and exchange details.
  3. Our team will guide you through the exchange process.
  4. Once the original product is received and inspected, the replacement product will be shipped.

Contact Us

For exchange requests or support, please contact:

Email: support@eotstore.in

We aim to respond to all customer queries as quickly as possible.